If you have any questions or comments, please feel free to contact us: call: 1-775-751-0409 Monday to Friday 9:00 AM to 5:00 PM PST. Or use our Contact Page.
United States and Canada Orders:
Please give 4 to 5 business days from the day after you place your order to ship, give an extra day if your order was placed on a Holiday, Friday or weekend. Canada orders can take up to 5 to 6 business days to ship. Business days for shipping are Mondays thru Friday. You will receive a conformation of your order by the email address you placed on your order Please check you spam folder. If you did not receive one, please email us and will send to the email address you used on your order. We can not forward to another email address for your protection and privacy. No credit information will be on the order we send you. If you place an order for any item that could run out of stock. We will email you.
Return Policy: United States and Canada:
Please only attach your return label on the box only. Remove the original shipping label from us. Please save the original box(s) we shipped your items in to return back to us. Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM Pacific Standard Time. Closed Saturdays - Sundays and all Holidays 1-775-751-0409
All items must be in original condition. Refunds will not be given for altered or used items. Please call us first for any returns. You will need a return merchandise authorization (RMA) Please do not write on the return box(s) but your RMA. Please attach your return label on the box(s). Please save the original box(s) we shipped your items in to return back to us. Call us or email us first for all returns. We have a 3 Day return policy of receipt of the shipment delivered to you. Unless an item is not returnable as stated on the product page. A return merchandise authorization (RMA) must be requested within the 3 business days of receipt of the shipment and the return authorization number will be valid for only 5 business days from the date of issue. Customers are responsible for all shipping costs to and including back to us, unless on a mistake on our part. Print on the box the return authorization number we gave you only. You will receive a credit to your credit card for the items returned after we receive the item(s) and they have been inspected. We can not give a credit if the merchandise has been used, cut, damaged or lost in transit back to us. Please insure your item(s) in case of lose in shipping back to us. No returns without a prior return merchandise authorization (RMA) from us will not be accepted. Canada custom fee's or export fee's are not refundable.
We can not be responsible for returns back to use that are lost due to non-delivery back to us, due to circumstances beyond such as labor and/or maritime strikes, customs delays, acts of God or weather conditions. Please insure your package back to use. This will help if your package is lost or damaged back to us and you can make a claim with that carrier.
A 15% restocking fee will be charged for returned merchandise. Shipping cost back to us and from us are non-refundable. If you ship an order back to us with out a return authorization number (RMA). Your package or package's will not be accepted and refused and sent back to you. Please do not write on the return box. Please only attach your return label on the box only. Please save the original box(s) we shipped your items in to return back to us.
Received a wrong item:
Yes. If you return the product there is a 15% restock fee. Unless on a mistake on our part. Example: Wrong item.
2nd Party Shipping companies to Canada: We do not send packages to 2 party shipping company that ship to other Country's. Please check with your carrier as to what is the max box size and weight. Packages to Canada are sent FedEx.
Damaged delivery / Incomplete items:
Please notify use by email or call us within 1 to 2 business days of delivery. Please note: if you package is damaged, have the delivery carrier. Make a note on delivery when you sign for it. So you can make a claim with that carrier we sent it by. Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM Pacific Standard Time. Closed Saturdays - Sundays and all Holidays. 1-775-751-0409. We can not be responsible for any out of the country orders that get damaged or are damaged by customs. Please contact the carrier of your package delivered to you.