If you have any questions or comments, please feel free to contact us: call: 1-775-764-7187 Monday to Friday 9:00 AM to 5:00 PM PST.
Or use our Contact Us Page
When will my order it ship: 6-01-2018
If we run out of any item, we will email or call you. USA: Shipping days 48 contiguous states. Most orders ship in 3 to 4 business days after you place your order. Hawaii, Alaska and Canada orders can take 4 to 5 business days to ship. Please give an extra 1 to 2 days to ship if your order was placed on a Friday, Holiday or weekend. Do to any USA holidays, shipping can be delayed 1 to 2 extra days.
Where do we ship: Updated 6-01-2018
We ship to the USA 48 contiguous states. Hawaii, Alaska and Canada.
If package is going to the states of Hawaii or Alaska. It will go by USPS postal services (Priority mail). Hawaii, Alaska and Canada orders can take 4 to 5 business days to ship.
What are my shipping cost:
Shipping cost are calculated on the state or country it ships to. Shipping costs vary by weight of
package(s), size of boxe(s) state and zip code being sent from our zip code to your zip code and are calculated by the shipping method you choose at check out. Customers are responsible for all shipping costs to and back unless in a result of our fault. If we offer free shipping, original shipping cost to you will be deducted from the refund. If we run out of any item, we will email or call you.
, Will I be charged additional customs, duties, or taxes out of the
Orders that are shipped to Canada or outside of the USA may be subject to
import taxes, customs duties and fees levied by the destination country
("Import Fees, VAT taxes and/or similar fees"). The recipient for
Canada orders and other countries; shipment may be subject to such import fees,
which are levied once a shipment reaches you. Additional charges for customs
clearance must be borne by the recipient; we have no control over these charges
and cannot predict what they may be. Customs policies can change at any time you
should contact your local customs office for further information. When customs
clearance procedures are required, it can cause delays beyond our original
Most orders ship by FedEx:
We do not ship to any
Private P.O. Boxes at this time. Most packages are sent with signature
required. We want to make your you get your package(s); and insurance is
added over $100.00. It is highly
recommended that you choose a shipping address where there will be someone
available to sign for your package. We assume no liability for any packages that
you request to be left at a door, or that have not been signed for. Orders to:
Hawaii, Alaska, please select USPS, priority mail for delivery.
Canada Orders and Other Countries:
All packages sent to Canada or picked up from any USA State going to Canada have a 15% restocking
fee, if returned back to us. Shipping cost back to us and from us are non-refundable. If you ship an order back to us with out a return
authorization number (RMA). Your package or package's will not be accepted and refused and sent back to you. Packages must be shipped back within the 5 business days of the authorization.
Please do not write on the return
box. Please only attach your return label on the box only. Please save the
original box(s) we shipped your items in to return back to us. We have a 3 day
return policy as to returns after you receive your shipment. Package out to
other countries than the USA or Canada are not returnable.
or other countries please give up to
4 to 14 business days or longer to receive your package(s). We ship all orders standard ground. Canadian customers
and other countries are responsible for payment of duties and taxes. We cannot deliver to PO Box addresses within
Canada or any other out of the countries or the USA. These are only approximated days and there is no guarantee that it will arrive on a certain day.
We are not responsible for any Customs delays. We are not responsible for collecting taxes and/or duty fees on
Canadian orders or out to other countries leaving the USA.
2nd Party Shipping companies:
We do send packages to 2nd party companies
to be sent to a 2 party shipping company that ship to other foreign Country's.
Please check with your carrier as to what is the max box size and weight.
Damaged delivery / Incomplete items:
Please notify use by email or call us within 1 to 2 business days of delivery.
Please note: if you package is damaged, have the delivery carrier make a note on
delivery when you sign for it. So you can make a claim with that carrier we sent
it by. Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM Pacific
Standard Time. Closed Saturdays - Sundays and all Holidays. 1-775-764-7187. We
can not be responsible for any out of the country orders that get damaged or are
damaged by customs. Please contact the carrier of your package delivered to you.
Ship to a different address:
You can select ship items to one address only as the shipping to on the shopping cart page once you are ready to checkout. During the checkout process, you may select a different address to ship 1 only, like your home address or business address.
This is only for the 48 contiguous states. Orders must go to the physical address. No P. Boxes. If you live in a rural address we can deliver to a USPS address. Must be a Untied State Post Office, not a private P. O. Box. Note: (Billing Fields on check out page) Must have correct billing address for your credit card information. The address that appears on your credit card statement. If not correct this can delay in the shipping of your order.
Is there a restocking fee:
Yes. If you return the product there is a 15%
restock fee. Unless on a mistake on our part. Example: Wrong item. Package out
to other countries than the USA or Canada are not returnable.
Rush Orders: We do not do rush orders:
All rush orders for 1 day or 2nd day shipping are exempt from our regular
return policy, and are not returnable Call us at 1-775-764-7187 so we can help
you with any rush orders. We ship to rural route addresses to US Post Offices only.
We do not ship to Private P.O. Boxes at this time.
Run out of stock after I placed my order online:
Sometimes we can run out of stock of a item due to phone orders and sales placed on the internet or on weekends and holidays. We are closed on all holidays and weekends. Even though you still buy it online. If this happens we will
email or call you the same day before 5:00PM PST or the next business day.
If we run out of any item on your order placed on the internet, and is not in stock, we will email you
or call you that the item is out of stock. Your credit card will not be charged. If added more than one item and one of the items is out of stock. we can adjust your invoice and remove that item if not in stock and adjust the shipping costs and ship out the rest of your order at your request.