Frequently Asked? If you have any questions or comments, please feel free to contact us: call: 1-775-751-0409 Monday to Friday 9:00 AM to 5:00 PM PST. Sometimes we are out doing a install. If calling, please leave a message and we will get back to ASAP when we return. We do check emails on the weekends. We can not do stock check on the weekends.

1. Shipping days 48 contiguous states. Most orders ship in 4 to 5 business days after you place your order. If placed on a weekend add 1 extra business day. Hawaii, Alaska and Canada orders can take 5 to 6 business days to ship. Do to any United States holidays, shipping can be delayed 1 to 2 extra days.

2. What If I place an order online and we runs out of stock after I placed it?
Sometimes we can run out of stock of a item due to phone orders and internet sales or on weekends and holidays.
If this happens we will Email or Call you as soon as possible.

3. Please Note: We are continuing to respond to the impact of COVID-19 around the world Silk Spectacular shopping cart will be open until further notice. But due to the export restrictions from China, we can run out of some merchandise. If we do run out of any any item you have placed a order for. We will notify as soon as possible. Sorry for the inconvenience 5 business days after you place your order. If placed on a weekend add 1 extra business day. Business days are Mon to Fri. Canada orders can take 5 to 6 business days to ship do to customs paperwork. We ship by FedEx. to the USA, Alaska, Hawaii, Puerto Rico and Canada.

• About Secure Shopping online:

  When you get to our check out page or add any item to the cart. Our view cart page and check out page we use secure sockets layer (SSL) to encrypt information. Indications that your information will be encrypted include a URL that begins with "https:" instead of "http:" and a padlock icon. If the padlock is closed, the information is encrypted. The location of the icon varies by browser.

• When will my order ship:

  If we run out of any item, we will email or call you. USA: Shipping days United States. Most orders ship in 4 to 5 business days after you place your order. Orders to Canada can take 5 to 6 business days to ship. Please give an extra 1 to 2 days to ship if your order was placed on a Friday, Holiday or weekend. Do to any USA holidays, shipping can be delayed 1 to 2 extra days. Due to the impact of the COVID-19 at this time we can not guarantee deliveries to you will be on time as to most deliveries services are running sometimes longer to get to you.

• Where do we ship by: We ship by FedEx:

  We ship to the United State and Canada.

• Canada:

  Canada orders can take up to 5 to 6 business days to ship. Business days for shipping are Mondays thru Friday. You will receive a conformation of your order by the email address you placed on your order Please check you spam folder. If you did not receive one, please email us and will send to the email address you used on your order.

• Canada customs, duties or taxes:

  Orders that are shipped to Canada outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees, VAT taxes and/or similar fees"). The recipient for Canada orders shipment may be subject to such import fees, which are levied once a shipment reaches you. Additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies can change at any time you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Canada orders ship 5 to 6 days from the day after placing your order.

• We do not carry a catalog.

  All products that we carry are listed online. We do not carry a catalog. In order to provide our customers with the best pricing, our items are sold in box quantities only for best pricing. If the item title and/or description of the item states 'box' or 'quantity minimum order, then you are obligated to purchase that quantity. You also cannot mix and match colors of the same product codes to equal box or pack quantity..

• If I need help with placing a order on the internet all us?

  Having problems with the shopping cart. Please call us so we can help you. Call: 1-775-751-0409 Monday to Friday 9:00 AM to 5:00 PM PST.

• Do you offer samples or color samples?

  Answer: No we do not at this time. If you require a sample then you will need to place an order for the quantity on that page and then you may return them if they don't work for your project.

• Will I receive items shaped/color as in the pictures?

  You will need to shape your product(s). As they do not come shaped as shown in our pictures. Colors: Depending on your mobile device, cell phones, tablets or computer. We cannot guarantee that the display of any color will be accurate on your device. As our site is responsive to all types of devices to fit our website and view on desktop computers, tablets, cell phones and mini laptops and color can look different on that device or device you use.

• Ship to a different address:

  You can select ship items to one address only as the shipping to on the shopping cart page once you are ready to checkout. During the checkout process, you may select a different address to ship 1 only, like your home address or business address. This is only for the 48 contiguous states. Orders must go to the physical address. No P. Boxes. If you live in a rural address we can deliver to a USPS address. Must be a Untied State Post Office, not a private P. O. Box. Note: (Billing Fields on check out page) Must have correct billing address for your credit card information. The address that appears on your credit card statement. If not correct this can delay in the shipping of your order.

• Rush Orders:

  We are sorry, but at this time we do not do rush orders. That would be Next day or second day.

• Run out of stock after I placed my order online:

  Sometimes we can run out of stock of a item due to phone orders and sales placed on the internet or on weekends and holidays. We are closed on all holidays and weekends. Even though you still buy it online. If this happens we will email or call you the same day before 5:00PM PST or the next business day. Your credit card will not be charged. If added more than one item and one of the items is out of stock. we can adjust your invoice and remove that item if not in stock and adjust the shipping costs and ship out the rest of your order at your request.

• Is there a restocking fee:

  A 15% restocking fee will be charged for returned merchandise. Shipping cost back to us and from us are non-refundable. If you ship an order back to us with out a return authorization number (RMA). Your package or package's will not be accepted and refused and sent back to you. Please do not write on the return box. Please only attach your return label on the box only. Please save the original box(s) we shipped your items in to return back to us. We have a 3 day return policy as to returns after you receive your shipment.  We can not be responsible for returns back to use that are lost due to non-delivery back to us, due to circumstances beyond such as labor and/or maritime strikes, customs delays, acts of God or weather conditions. Please insure your package back to use. This will help if your package(s) is lost or damaged back to us and you can make a claim with that carrier.

• Canada:

  All packages sent to Canada or picked up from any USA State going to Canada have a 15% restocking fee. Shipping cost back to us and from us are non-refundable. If you ship an order back to us with out a return authorization number (RMA). Your package or package's will not be accepted and refused and sent back to you. Packages must be shipped back within the 5 business days of the authorization. Please do not write on the return box. Please only attach your return label on the box only. Please save the original box(s) we shipped your items in to return back to us. We have a 3 day return policy as to returns after you receive your shipment. Packages ship usually in 5 to 6 business days after you place your order, give a extra day if your order was placed on a Holiday, Friday or weekend. When we ship your order to Canada orders please give up to 5 to 6 business days or longer to receive your package(s). We ship all orders standard ground. Canadian customers are responsible for payment of duties and taxes. We cannot deliver to PO Box addresses within Canada or any other Country or the USA. These are only approximated days and there is no guarantee that it will arrive on a certain day. We are not responsible for any Customs delays. We are not responsible for collecting taxes and/or duty fees on Canadian orders going out to leaving the USA.

• Can I ship with other shipping companies:

  We use FedEx for your shipping. We do not send packages to 2nd party shipping companies to be sent to a 3 party shipping company that ship to Canada.
  
  Rush Orders:  We do not do rush orders:
  All rush orders for 1 day or 2nd day shipping are exempt from our regular return policy, and are not returnable Call us at 1-775-751-0409 so we can help you with any rush orders. We ship to rural route addresses to US Post Offices only. We do not ship to Private P.O. Boxes at this time.

• Damaged delivery / Incomplete items:

  Please notify use by email or call us within 1 to 2 business days of delivery. Please note: if you package is damaged, have the delivery carrier make a note on delivery when you sign for it. So you can make a claim with that carrier we sent it by. Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM Pacific Standard Time. Closed Saturdays - Sundays and all Holidays. 1-775-751-0409. We can not be responsible for any out of the country orders that get damaged or are damaged by customs. Please contact the carrier of your package delivered to you.

• Ship to a different address:

  You can select ship items to one address only as the shipping to on the shopping cart page once you are ready to checkout. During the checkout process, you may select a different address to ship 1 only, like your home address or business address. This is only for the 48 contiguous states. Orders must go to the physical address. No P. Boxes. If you live in a rural address we can deliver to a USPS address. Must be a Untied State Post Office, not a private P. O. Box. Note: (Billing Fields on check out page) Must have correct billing address for your credit card information. The address that appears on your credit card statement. If not correct this can delay in the shipping of your order. We Do ship to FedEx or UPS stores.

• What are my shipping cost:

  Shipping cost are calculated on the state or country it ships to. Shipping costs vary by weight of package(s), size of boxe(s) state and zip code being sent from our zip code to your zip code and are calculated by the shipping method you choose at check out. Customers are responsible for all shipping costs to and back unless in a result of our fault. If we offer free shipping, original shipping cost to you will be deducted from the refund. If we run out of any item, we will email or call you.

• Is there a restocking fee:

  Yes. If you return the product there is a 15% restock fee. Unless on a mistake on our part. Example: Wrong item(s).

• Damaged delivery / Incomplete items:

  Please notify use by email or call us within 1 to 2 business days of delivery. Please note: if you package is damaged, have the delivery carrier. Make a note on delivery when you sign for it. So you can make a claim with that carrier we sent it by. Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM Pacific Standard Time. Closed Saturdays - Sundays and all Holidays. 1-775-751-0409. We can not be responsible for any out of the country orders that get damaged or are damaged by customs. Please contact the carrier of your package delivered to you.