Help Area:

Contact Us:
If you have any questions or comments, please feel free to contact us: call: 1-775-751-0409 Monday to Friday 10:00 AM to 5:00 PM PST. Or use our Contact Us Page

Sometimes we are out doing a install. If calling, please leave a message and we will get back to ASAP when we return. We do check emails on the weekends. We can not do stock check on the weekends. These are the most asked Questions below. Click the + or - to open and close section.

  • About Secure Shopping online:

    When you get to our check out page or add any item to the cart. Our view cart page and check out page we use secure sockets layer (SSL) to encrypt information. Indications that your information will be encrypted include a URL that begins with "https:" instead of "http:" and a padlock icon. If the padlock is closed, the information is encrypted. The location of the icon varies by browser. We use cartmanager to process your order and uses McAfee Secure.

  • When will my order it ship:

    If we run out of any item, we will email or call you. USA: Shipping days 48 contiguous states. Most orders ship in 4 to 5 business days to the 48 contiguous states, after you place your order. Canada orders can take 5 to 6 business days to ship Please give an extra 1 to 2 days to ship if your order was placed on a Friday, Holiday or weekend. Do to any USA holidays, shipping can be delayed 1 to 2 extra days.

  • Where do we ship:

    We ship to the USA 48 contiguous states. Hawaii, Alaska, Puerto Rico and Canada. If package is going to the states of Hawaii, Alaska, Puerto Rico. It will go by USPS postal services (Priority mail). There is extra $10.00 fee. Give 5 to 6 business days to to ship to Hawaii, Alaska, Puerto Rico.

  • Canada Orders:

    Canada orders can take up to 5 to 6 business days to ship. Business days for shipping are Mondays thru Friday. You will receive a conformation of your order by the email address you placed on your order Please check you spam folder. If you did not receive one, please email us and will send to the email address you used on your order. We can not forward to another email address for your protection and privacy. No credit information will be on the order we send you. If you place an order for any item that could run out of stock. We will email you.

  • Canada, customs, duties or taxes

    Orders that are shipped to Canada or outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees, VAT taxes and/or similar fees"). The recipient for Canada orders and other countries; shipment may be subject to such import fees, which are levied once a shipment reaches you. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies can change at any time you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Canada orders ship 5 to 6 days from the day after placing your order.

  • We do not carry a catalog.

    All products that we carry are listed online. Thank you for a great 19 years so far. We are one of the oldest sellers on the internet since 1998. With over 40 years of experience in the industry

    If you are having problems using the online shopping cart: Please call us and we can help you with your order. Call us at 1-775-751-0409 PST. Hours are Mon-Fri.10:00 am to 5:00 pm. PST. Closed Saturday - Sunday And All Holidays. In order to provide our customers with the best pricing, our items are sold in box quantities only for best pricing. If the item title and/or description of the item states 'box' or 'quantity minimum order, then you are obligated to purchase that quantity. You also cannot mix and match colors of the same product codes to equal box or pack quantity..

  • About Sales Tax:

    If your order is placed to go to the States of Nevada or California. Sales tax will be added. If you have a resale tax ID for either state for a business that you are reselling to a client. Than no sales tax will be charged, we will remove the sale tax on your order once we receive the sellers permit. We will need to have a copy of your reseller permit to remove the sales tax from your transaction. If you are a business and use it for your own personal needs and not going to resale it in the states as below. Than sale tax will be added. Nevada Resellers Permit: Nevada resale.pdf / California Resellers Permit: Calif_resale.pdf

  • What types of personally identifiable information do we collect on our site?

    Visitors who wish to purchase products from the Site will also be asked to provide their shipping and/or delivery (if different from the postal address) addresses, telephone number and credit card information to fulfill your order only. Your credit card information and address is done in a secure HTTP:// site on the check out page and payment page. This site is secure for your check out. 

  • If I need help with placing a order on the internet?

    Having problems with the shopping cart. Please call us so we can help you. Call: 1-775-751-0409 Monday to Friday 10:00 AM to 5:00 PM PST.

  • Do you offer material or color samples?

    Answer: No we do not. We do our best to represent the product by showing a picture of the item you will be receiving. We try our best to accurately display the colors of the products shown on our website. However, depending on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. If you require a sample then you will need to place an order for the quantity on that page and then you may return them if they don't work for your project. This would fall under our return policy. . Depending on your mobile device, cell phones, tablets or computer. We cannot guarantee that the display of any color will be accurate on your device. As our site is responsive to all types of devices to fit our website and view on desktop computers, tablets, cell phones and mini laptops, etc. We do our best to represent the product by showing a picture of the item you will be receiving. We try our best to accurately display the colors of the products shown on our website. However, depending on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

  • Ship to a different address:

    You can select ship items to one address only as the shipping to on the shopping cart page once you are ready to checkout. During the checkout process, you may select a different address to ship 1 only, like your home address or business address. This is only for the 48 contiguous states. Orders must go to the physical address. No P. Boxes. If you live in a rural address we can deliver to a USPS address. Must be a Untied State Post Office, not a private P. O. Box. Note: (Billing Fields on check out page) Must have correct billing address for your credit card information. The address that appears on your credit card statement. If not correct this can delay in the shipping of your order.

  • Rush Orders:

    All rush orders for 2nd day shipping are exempt from our regular return policy, and are not returnable Call us at 1-775-751-0409 so we can help you with any rush orders. We do not ship to Private P.O. Boxes at this time on 2nd day shipping.

  • Run out of stock after I placed my order online:

    Sometimes we can run out of stock of a item due to phone orders and sales placed on the internet or on weekends and holidays. We are closed on all holidays and weekends. Even though you still buy it online. If this happens we will email or call you the same day before 5:00PM PST or the next business day. If we run out of any item on your order placed on the internet, and is not in stock, we will email you or call you that the item is out of stock. Your credit card will not be charged. If added more than one item and one of the items is out of stock. we can adjust your invoice and remove that item if not in stock and adjust the shipping costs and ship out the rest of your order at your request. We can not be responsible for returns back to use that are lost due to non-delivery back to us, due to circumstances beyond such as labor and/or maritime strikes, customs delays, acts of God or weather conditions. Please insure your package back to use. This will help if your package(s) is lost or damaged back to us and you can make a claim with that carrier.

  • Is there a restocking fee:

    A 15% restocking fee will be charged for returned merchandise. Shipping cost back to us and from us are non-refundable. If you ship an order back to us with out a return authorization number (RMA). Your package or package's will not be accepted and refused and sent back to you. Please do not write on the return box. Please only attach your return label on the box only. Please save the original box(s) we shipped your items in to return back to us. We have a 3 day return policy as to returns after you receive your shipment.

  • Canada Orders:

    All packages sent to Canada or picked up from any USA State going to Canada have a 15% restocking fee, if returned back to us. Shipping cost back to us and from us are non-refundable. If you ship an order back to us with out a return authorization number (RMA). Your package or package's will not be accepted and refused and sent back to you. Packages must be shipped back within the 5 business days of the authorization. Please do not write on the return box. Please only attach your return label on the box only. Please save the original box(s) we shipped your items in to return back to us. We have a 3 day return policy as to returns after you receive your shipment.  Canada packages ship usually in 5 to 6 business days after you place your order, give a extra day if your order was placed on a Holiday, Friday or weekend. When we ship your order to Canada or other countries please give up to 4 to 14 business days or longer to receive your package(s). We ship all orders standard ground. Canadian customers and other countries are responsible for payment of duties and taxes. We cannot deliver to PO Box addresses within Canada or any other out of the countries or the USA. These are only approximated days and there is no guarantee that it will arrive on a certain day. We are not responsible for any Customs delays. We are not responsible for collecting taxes and/or duty fees on Canadian orders or out to other countries leaving the USA.

  • Can I ship with other shipping companies:

    We use FedEx for your shipping. Sometimes we can ship USPS, 3 day priority shipping, if the pages is small. We do not send packages to 2nd party shipping companies to be sent to a 3 party shipping company that ship to other foreign Country's.

  • Damaged delivery / Incomplete items:

    Please notify use by email or call us within 1 to 2 business days of delivery. Please note: if you package is damaged, have the delivery carrier make a note on delivery when you sign for it. So you can make a claim with that carrier we sent it by. Customer Service Hours: Monday to Friday 10:00 AM to 5:00 PM Pacific Standard Time. Closed Saturdays - Sundays and all Holidays. 1-775-751-0409. We can not be responsible for any out of the country orders that get damaged or are damaged by customs. Please contact the carrier of your package delivered to you.

  • Ship to a different address:

    You can select ship items to one address only as the shipping to on the shopping cart page once you are ready to checkout. During the checkout process, you may select a different address to ship 1 only, like your home address or business address. This is only for the 48 contiguous states. Orders must go to the physical address. No P. Boxes. If you live in a rural address we can deliver to a USPS address. Must be a Untied State Post Office, not a private P. O. Box. Note: (Billing Fields on check out page) Must have correct billing address for your credit card information. The address that appears on your credit card statement. If not correct this can delay in the shipping of your order.

  • What are my shipping cost:

    Shipping cost are calculated on the state or country it ships to. Please note: For shipping, a business day does not include Saturdays, Sundays, or holidays. We are closed on those days. Example: We ship a package on Monday that takes 2 business days to arrive. You do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date, depends on you shipping area. When you check out you can check you shipping rates on the shopping cart page. Shipping costs vary by weight of package(s), size of boxe(s) state and zip code being sent from our zip code to your zip code and are calculated by the shipping method you choose at check out. Customers are responsible for all shipping costs to and back unless in a result of our fault. If we offer free shipping, original shipping cost to you will be deducted from the refund. Orders ship with 2 to 3 business days, after you place your order.

  • Is there a restocking fee:

    Yes. If you return the product there is a 15% restock fee. Unless on a mistake on our part. Example: Wrong item(s).

  • Damaged delivery / Incomplete items:

    Please notify use by email or call us within 1 to 2 business days of delivery. Please note: if you package is damaged, have the delivery carrier. Make a note on delivery when you sign for it. So you can make a claim with that carrier we sent it by. Customer Service Hours: Monday to Friday 10:00 AM to 5:00 PM Pacific Standard Time. Closed Saturdays - Sundays and all Holidays. 1-775-751-0409. We can not be responsible for any out of the country orders that get damaged or are damaged by customs. Please contact the carrier of your package delivered to you.

  • Permissions to use our site name(s) or pictures:

    Adding our name or website to your website: Name Silk Spectacular or Silk Elegance or Silk Spectacular Silk Elegance for other websites. If you are interested in reproducing our pictures or using our name Silk Spectacular or Silk Elegance or Silk Spectacular Silk Elegance or our site silkspectacular.com or silkspectacular.net on any other website, you will need our permission to do so first, which we may approve or deny in our sole discretion.