If you have any questions or comments, please feel free to contact us: call: 1-775-751-0409 Monday to Friday 10:00 AM to 5:00 PM PST. Or use our Contact Us Page
Serving our customers for 19 years on the Internet. We are one of the oldest artificial silk company on the internet. With over 40 years of experience in the artificial silk industry. Thank you for a great 19 years so far.
Where do we ship:
We ship to the USA 48 contiguous states, Hawaii, Alaska, Puerto Rico and Canada.
USA, Canada Orders:
Please give 3 to 4 business days from the day after you place your order to ship, give an extra day if your order was placed on a Holiday, Friday or weekend. Canada orders can take up to 5 to 6 business days to ship. Business days for shipping are Mondays thru Friday. You will receive a conformation of your order by the email address you placed on your order Please check you spam folder. If you did not receive one, please email us and will send to the email address you used on your order. We can not forward to another email address for your protection and privacy. No credit information will be on the order we send you. If you place an order for any item that could run out of stock. We will email you.
Canada, Will I be charged additional customs, duties, or taxes out of the USA?
Orders that are shipped to Canada or outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees, VAT taxes and/or similar fees"). The recipient for Canada orders and other countries; shipment may be subject to such import fees, which are levied once a shipment reaches you. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies can change at any time you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We do not carry a catalog. All products that we carry are listed online. Thank you for a great 18 years so far. We are one of the oldest sellers on the internet since 1998. With over 40 years of experience in the industry.
If you are having problems using the online shopping cart: Please call us and we can help you with your order. Call us at 1-775-751-0409 PST. Hours are Mon-Fri.10:00 am to 5:00 pm. PST. Closed Saturday - Sunday And All Holidays.
In order to provide our customers with the best pricing, our items are sold in box quantities only for best pricing. If the item title and/or description of the item states 'box' or 'quantity minimum order, then you are obligated to purchase that quantity. You also cannot mix and match colors of the same product codes to equal box or pack quantity.
About Sales Tax:
If your order is placed to go to the States of Nevada or California. Sales tax will be added. If you have a resale tax ID for either state for a business that you are reselling to a client. Than no sales tax will be charged, we will remove the sale tax on your order once we receive the sellers permit. We will need to have a copy of your reseller permit to remove the sales tax from your transaction. If you are a business and use it for your own personal needs and not going to resale it in the states as below. Than sale tax will be added.
Nevada Resellers Permit: Nevada resale.pdf
California Resellers Permit: Calif_resale.pdf
Please print form for your resellers number above and fill it out. All fields must be filled out. fax to: (1-775) 751-9550
Please note: that our products have been shaped in the pictures to show you what it can look like after we shaped and or assembled them. All products come unshaped when you receive them. If you order a tree some times you will need to insert the leaf fronds.