If you have any questions or comments, please feel free to contact us: call: 1-775-751-0409 Monday to Friday 10:00 AM to 5:00 PM PST. Or use our Contact Us Form
Do to any USA holidays, shipping can be delayed 1 to 2 extra days.
Where do we ship:
We ship to the USA 48 contiguous states, Hawaii, Alaska, Puerto Rico and Canada.
USA, Canada Orders:
Please give 4 to 5 business days from the day after you place your order to ship, give an extra day if your order was placed on a Holiday, Friday or weekend. Canada order can take 5 to 6 business days to ship. Business days for shipping are Mondays thru Friday. You will receive a conformation of your order by the email address you placed on your order Please check you spam folder. If you did not receive one, please email us and will send to the email address you used on your order. We can not forward to another email address for your protection and privacy. No credit information will be on the order we send you. If you place an order for any item that could run out of stock. We will email you.
Canada, Will I be charged additional customs, duties, or taxes out of the USA?
Orders that are shipped to Canada or outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees, VAT taxes and/or similar fees"). The recipient for Canada orders and other countries; shipment may be subject to such import fees, which are levied once a shipment reaches you. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies can change at any time you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We ship by FedEx:
Sometimes your order will go by UPS. Hawaii, Alaska addresses ship by USPS. Most Orders to the 48 contiguous states ship in 2 to 3 business days from the day after you place your order, give a extra day if your order was placed on a Holiday, Friday or weekend. Business days for shipping are Mondays thru Friday. We ship to rural route addresses to 48 contiguous states by FedEx. We do not ship to any Private P.O. Boxes at this time. For shipping, a business day does not include Saturdays, Sundays, or holidays. All packages are sent with signature required. We want to make your you get your package(s); and insurance is added over $100.00. It is highly recommended that you choose a shipping address where there will be an someone available to sign for your package. We assume no liability for any packages that you request to be left at a door, or that have not been signed for. Orders to: Hawaii, Alaska, please select USPS, priority mail for delivery.
Canada Orders and Other Countries:
All packages sent to Canada or picked up from any USA State going to Canada have a 15% restocking fee, if returned back to us. Shipping cost back to us and from us are non-refundable. If you ship an order back to us with out a return authorization number (RMA). Your package or package's will not be accepted and refused and sent back to you. Packages must be shipped back within the 5 business days of the authorization. Please do not write on the return box. Please only attach your return label on the box only. Please save the original box(s) we shipped your items in to return back to us. We have a 3 day return policy as to returns after you receive your shipment. Package out to other countries than the USA or Canada are not returnable.
Canada or other countries packages ship usually in 4 to 5 business days after you place your order, give a extra day if your order was placed on a Holiday, Friday or weekend. When we ship your order to Canada or other countries please give up to 4 to 14 business days or longer to receive your package(s). We ship all orders standard ground. Canadian customers and other countries are responsible for payment of duties and taxes. We cannot deliver to PO Box addresses within Canada or any other out of the countries or the USA. These are only approximated days and there is no guarantee that it will arrive on a certain day. We are not responsible for any Customs delays. We are not responsible for collecting taxes and/or duty fees on Canadian orders or out to other countries leaving the USA.
2nd Party Shipping companies: We do send packages to 2nd party companies to be sent to a 2 party shipping company that ship to other foreign Country's. Please check with your carrier as to what is the max box size and weight.
Damaged delivery / Incomplete items:
Please notify use by email or call us within 1 to 2 business days of delivery. Please note: if you package is damaged, have the delivery carrier. Make a note on delivery when you sign for it. So you can make a claim with that carrier we sent it by. Customer Service Hours: Monday to Friday 10:00 AM to 5:00 PM Pacific Standard Time. Closed Saturdays - Sundays and all Holidays. 1-775-751-0409. We can not be responsible for any out of the country orders that get damaged or are damaged by customs. Please contact the carrier of your package delivered to you.
Ship to a different address:
You can select ship items to one address only as the shipping to on the shopping cart page once you are ready to checkout. During the checkout process, you may select a different address to ship 1 only, like your home address or business address. This is only for the 48 contiguous states. Orders must go to the physical address. No P. Boxes. If you live in a rural address we can deliver to a USPS address. Must be a Untied State Post Office, not a private P. O. Box. Note: (Billing Fields on check out page) Must have correct billing address for your credit card information. The address that appears on your credit card statement. If not correct this can delay in the shipping of your order.
What our my shipping cost:
Shipping cost are calculated on the state or country it ships to. Please note: For shipping, a business day does not include Saturdays, Sundays, or holidays. We are closed on those days. Example: We ship a package on Monday that takes 2 business days to arrive. You do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date, depends on you shipping area. When you check out you can check you shipping rates on the shopping cart page. Shipping costs vary by weight of package(s), size of boxe(s) state and zip code being sent from our zip code to your zip code and are calculated by the shipping method you choose at check out. Customers are responsible for all shipping costs to and back unless in a result of our fault. If we offer free shipping, original shipping cost to you will be deducted from the refund. Orders ship with 2 to 3 business days, after you place your order.
Is there a restocking fee:
Yes. If you return the product there is a 15% restock fee. Unless on a mistake on our part. Example: Wrong item. Package out to other countries than the USA or Canada are not returnable.
All rush orders for 1 day or 2nd day shipping are exempt from our regular return policy, and are not returnable Call us at 1-775-751-0409 so we can help you with any rush orders. We ship to rural route addresses to US Post Offices only. We do not ship to Private P.O. Boxes at this time.
Run out of stock after I placed my order online:
Sometimes we can run out of stock of a item due to phone orders and sales placed on the internet or on weekends and holidays. We are closed on all holidays and weekends. Even though you still buy it online. If this happens we will email or call you the same day before 5:00PM PST or the next business day.
If we run out of any item on your order placed on the internet, and is not in stock, we will email you or call you that the item is out of stock. Your credit card will not be charged. If added more than one item and one of the items is out of stock. we can adjust your invoice and remove that item if not in stock and adjust the shipping costs and ship out the rest of your order at your request.